A CUSTOMER’S TILL SLIP IS THEIR GUARANTEE
Terms are strictly COD unless a credit application has been approved by our accounts department
RevPrint Claremont strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure that all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.
The responsibility lies with the client to ensure that the cartridge purchased is the correct one. Check the number on the box with the cartridge you are tasking out of the printer before you open the box.
Goods will be refunded or exchanged, in accordance with the applicable provisions of the Consumer Protection Act, if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw. RevPrint Claremont reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre. Customers are required to present their original tax invoice or till slip as proof of purchase. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. Accordingly, RevPrint Claremont reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre prior to repairing, replacing or refunding an item and to provide the customer with feedback within 14 business days of receipt of the returned goods and to act accordingly.
As with all warranties, certain conditions and exceptions apply. Please take proper note of any terms or instructions that accompany your goods.
The manufacturer’s warranty will only apply to material defects in the process of manufacturing the goods and will not apply in the following instances: (1) damage caused by lightning or power surges (2) damage caused by misuse or abuse to the goods or contrary to instructions and warnings provided on the goods or their documentation (3) accidental damage (4) goods that have been altered or physically changed in any way and (4) a public regulation prohibits such returns for public health reasons.
Once we have accepted a return and approved a refund, the customer will receive the refund in the same manner as payment was made.
Returned goods must be in its original packaging; and in its original condition, and may incur a handling charge of 10%.
Faulty cartridges must be returned within 21 days of purchase with the original invoice.